Refund policy

RETURNS

The below policy are for change of mind returns, if you have a faulty claim, please see the faulty item policy.

We offer returns for 14 days from the date of purchase. However, not all items are eligible. Any exclusions will be called out on product pages Our change of mind returns policy can be found below:

1. As long as the return is initiated via email to hello@seaonsthelabel.com.au  and the return is placed in the post within 14 days of receipt of order confirmation email.

2. Items must be unworn and unused and in a saleable condition with the original tags still attached.

3.Items have not been specifically excluded from the change of mind returns policy, such as ‘Final Sale’ items and items excluded for hygiene reasons.  The exclusion will be noted on the relevant product page.

 

FAULTY ITEMS

If the product is confirmed to have a defect, we will replace (pending stock levels) or refund the price of the product to your original payment method, as appropriate. It does not constitute a defect if in our reasonable opinion a product has become of an unacceptable quality following the sale to you due to fair wear and tear, misuse or failure to take reasonable care.